About Me

I need to tell you the story of my long spanning years, broad experiences, knowledge and expertise accrued in the healthcare industry so that you can evaluate if you will benefit from my consulting services through Records&QAEasy Services I wish to offer to you as my client.
As you may already be aware, Records&QAEasy Services Consulting is a private consultancy service managed by VIJAYAN RAGAVAN, who also manages this website.
However, you will not be aware that VIJAYAN RAGAVAN had played several roles in his long spanning career in the healthcare industry. The strengths of Records&QAEasy Services  is built on the very foundations of my long spanning years, broad experiences, knowledge and expertise accrued in the healthcare industry. I, VIJAYAN RAGAVAN henceforth will provide you a summary of my all my relevant career achievements in my various career roles up to my highest career achievement level, education and experiences.
My career roles included a role as a trained Medical Assistant with the Ministry of Health Malaysia, expanding a high premium on providing pre-emptive medical and surgical support in emergency care as well as providing nursing support at public hospitals in Malaysia.
Another role by me with the Ministry of Health Malaysia included as a Medical Records Management (MRM) practitioner.
As my strengths grew over the years, my routine duties as a MRM practitioner extended to include supervisory visits to public hospital and health departments to oversee health information management processes, and training of medical records personnel and all other hospital and health staff responsible for healthcare data collection and reporting.
The many years as a MRM practitioner involved many opportunities too long to list here, attending seminar, conferences, workshops and training,including local training conducted by a World Health Organization (WHO) Consultant to be trained as a International Classification of Diseases (ICD), Tenth Edition (ICD 10) Trainer.
My tenure as a MRM practitioner was a lucky one when I was awarded the WHO Fellowship programme twice, the first one in Medical Records Systems at the University of New South Wales, Sydney, Australia and the second award was given in Hospital Management Information Systems at the Cumberland College of Health Sciences at Lidcombe, University of Sydney, Sydney, Australia.
My MRM practitioner days ended my services with the Ministry of Health Malaysia one fine day. As one window closes another opened.
This ending culminated when I graduated with a Masters of Business Administration (MBA), Queensland, Australia. The MBA was not the only personal development achievement as I was always finding ways to improve as a self-starter. Over the years working with the Ministry of Malaysia, I self-started as I begun to sprout a passion in everything computer technology. With with personal funding, I secured several vocational and professional computer qualifications, including from the Wigan and Leigh College, United Kingdom with a Computer Hardware Engineering, from the Institute for the Management of Information Systems (IMIS) United Kingdom earning me their Diploma in Data Processing Management, Data Processing Management, and also qualified with a Certificate with Distinction in Computer Programming from the City & Guilds, United Kingdom. Other worthy of mention are expert level qualifications and training received – with support of my organisation’s funding, in the Microsoft Office products – MS Excel, MS Word, MS Access and MS Powerpoint, and when I was considered for a certification as a Microsoft Certified Solutions Expert (MCSE) for Windows Server 2000; which extended my roles as a MRM practitioner in implementing, configuring, as well as managing a Windows Server infrastructure or desktops and devices in my organisation.
Soon, after the MBA I emerged to start a new role as a Quality Manager with the private healthcare sector in Malaysia.
As a Quality Manager with Pantai Management Resources Sdn. Bhd., the second largest group of private hospitals company in Malaysia. In this role, I had the privilege to be appointed as the Project leader for coordinating and implementing the Management of Communication and Information (MCI) Standards, Fourth Edition of the  Joint Commission International (JCI) during the accreditation process of its premier hospital.  My  functions also included leading the quality improvement activities in the development, monitoring and reporting for the Malaysian Society for Quality in Health (MSQH) Standards and the International Organization for Standardization (ISO) Standards.
I grew even stronger when a greater role presented to me, when I was appointed as a World Health Organisation (WHO) Consultant.
My first appointment as a WHO Consultant Aceh Province, Sumatra, Indonesia. My consulting experience was in the appraisal and strengthening of Hospital Information Systems after the Indian Ocean tsunami disaster in Aceh Province.
Another proud achievement was when I was appointed for the second time as a WHO Consultant, consulting this time in strengthening of medical records systems at all public hospitals in Lampung Province, Sumatra, Indonesia.
The appointments as a WHO Consultant is the most relevant, highest level end point of my career achievements. I intend to provide my consulting services through Records&QAEasy Services based up to this end.
I hope you will consider me favourably for consulting services through Records&QAEasy Services!

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