I need to tell you the story of my long-spanning years, broad experiences, knowledge, and expertise accrued in the healthcare industry so that you can evaluate if you will benefit from my consulting services through Records&QAEasy Services Consulting I wish to offer to you as my client.
As you may already be aware, Records&QAEasy Services Consulting is a private consultancy service managed by VIJAYAN RAGAVAN, who also manages this website.
However, you will not be aware that VIJAYAN RAGAVAN had played several roles in his long-spanning career in the healthcare industry. The strengths of Records&QAEasy Services Consulting are built on the very foundations of my long-spanning years, broad experiences, knowledge, and expertise accrued in the healthcare industry. I, VIJAYAN RAGAVAN henceforth will provide you a summary of all my relevant career achievements in my various career roles up to my highest career achievement level, education, and experiences.
My career roles included a role as a trained Medical Assistant with the Ministry of Health Malaysia, expanding a high premium on providing pre-emptive medical and surgical support in emergency care as well as providing nursing support at public hospitals in Malaysia.
Another role by my with the Ministry of Health Malaysia included as a Medical Records Management (MRM) practitioner.
As my strengths grew over the years, my routine duties as an MRM practitioner extended to include supervisory visits to public hospitals and health departments to oversee health information management processes, and training of medical records personnel and all other hospital and health staff responsible for healthcare data collection and reporting.
My many years as an MRM practitioner involved many opportunities too long to list here, including attending seminars, conferences, workshops, and training, including local training conducted by a World Health Organization (WHO) Consultant to be trained as an International Classification of Diseases (ICD), Tenth Edition (ICD 10) Trainer.
My tenure as an MRM practitioner was a lucky one when I was awarded the WHO Fellowship program twice, the first one in Medical Records Systems at the University of New South Wales, Sydney, Australia, and the second award was given in Hospital Management Information Systems at the Cumberland College of Health Sciences at Lidcombe, University of Sydney, Sydney, Australia.
My MRM practitioner days ended my services with the Ministry of Health Malaysia one fine day. As one window closes another opened.
This ending culminated when I graduated with a Master of Business Administration (MBA), in Queensland, Australia. The MBA was not the only personal development achievement as I was always finding ways to improve as a self-starter. Over the years of working with the Ministry of Malaysia, I self-started as I began to sprout a passion for everything computer technology. With personal funding, I secured several vocational and professional computer qualifications, including from the Wigan and Leigh College, United Kingdom with a Computer Hardware Engineering, from the Institute for the Management of Information Systems (IMIS) in the United Kingdom earning me their Diploma in Data Processing Management, Data Processing Management, and also qualified with a Certificate with Distinction in Computer Programming from the City & Guilds, United Kingdom. Other worthy of mention are expert-level qualifications and training received – with the support of my organisation’s funding, in the Microsoft Office products – MS Excel, MS Word, MS Access, and MS Powerpoint, and when I was considered for certification as a Microsoft Certified Solutions Expert (MCSE) for Windows Server 2000; which extended my roles as an MRM practitioner in implementing, configuring, as well as managing a Windows Server infrastructure or desktops and devices in my organisation.
Soon, after the MBA I emerged to start a new role as a Quality Manager in the private healthcare sector in Malaysia.
As a Quality Manager with Pantai Management Resources Sdn. Bhd., the second-largest group of private hospitals company in Malaysia. In this role, I had the privilege to be appointed as the Project leader for coordinating and implementing the Management of Communication and Information (MCI) Standards, Fourth Edition of the  Joint Commission International (JCI) during the accreditation process of its premier hospital.  My functions also included leading the quality improvement activities in the development, monitoring, and reporting of the Malaysian Society for Quality in Health (MSQH) Standards and the International Organization for Standardization (ISO) Standards.
I grew even stronger when a greater role was presented to me when I was appointed as a World Health Organisation (WHO) Consultant.
My first appointment as a WHO Consultant Aceh Province, Sumatra, Indonesia. My consulting experience was in the appraisal and strengthening of Hospital Information Systems after the Indian Ocean tsunami disaster in Aceh Province.
Another proud achievement was when I was appointed for the second time as a WHO Consultant, consulting this time on the strengthening of medical records systems at all public hospitals in Lampung Province, Sumatra, Indonesia.
The appointment as a WHO Consultant is the most relevant, highest-level end point of my career achievements. I intend to provide my consulting services through Records&QAEasy Services Consulting based up to this end.
I hope you will consider me favorably for consulting services through Records&QAEasy Services Consulting!

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